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Dispute Resolution – HojaBet

HojaBet is committed to providing every player with a fair, transparent, and secure gaming environment.
In cases where disagreements or transaction disputes arise, this section outlines the official process for resolving such issues.

1. Initial Step: Customer Support

All complaints, questions, or disputes must first be submitted directly to HojaBet Customer Support.

You may contact us through:

Live Chat (24/7)
Email: support@hojabet.com
Support ticket via your account

To speed up the process, please include:

Username
Date & time of the issue
Detailed explanation
Any screenshots or evidence

2. Review & Response Time

HojaBet handles all complaints seriously:

Initial response within 24 hours
Full resolution within a maximum of 28 days, depending on complexity

Additional information or documents may be requested if necessary.

3. Scope of the Review

The following types of issues are reviewed officially:

Bonus and wagering disputes
Incorrectly settled bets
Technical or system errors
Deposit and withdrawal issues
Account verification or security concerns
Violations of Terms & Conditions

All investigations are based on official logs, system records, and provider data.

4. Escalation to Management

If Customer Support cannot resolve the issue, it is escalated to HojaBet Management.

Management will re-examine:

All account activity
Game provider logs
Payment transaction records
Security reports

A final decision will then be communicated to the user.

5. Independent Arbitration

In line with licensing requirements, HojaBet grants players the right to independent arbitration.

If the user disagrees with HojaBet’s final decision, the dispute may be submitted to:

Anjouan Offshore Financial Authority (AOFA)

Arbitration decisions are final and binding for both parties.

6. Fraudulent or Bad-Faith Complaints

HojaBet reserves the right to reject or terminate complaints involving:

False information
Deliberate misinformation
Attempts to obtain unfair advantage
System manipulation efforts

In severe cases, regulatory authorities may be notified.

7. Validity of Records

HojaBet’s system logs, provider logs, and payment records serve as the final and authoritative evidence in all dispute cases.

8. Pending Resolutions

While an investigation is ongoing, HojaBet may:

Temporarily limit account activity
Pause bonus operations
Suspend withdrawal requests

Once resolved, the account returns to normal automatically.

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